Friday, February 3, 2017

Users' Perspective on Electronic Payment Channel Services in Nigeria

Using survey design, this study investigated bank customers' confidence with electronic payment channels services in Abuja Municipal Area Council (AMAC), a Nigerian municipality. Structured questionnaires were used to collect data and were analysed using descriptive statistical method. The study shows that, ease of use of electronic payment system platforms is a major factor with online banking activities. Excellent customer service is the primary reason for maintaining bank relationship. Based on the findings of the study, recommendations were made on how to further strengthen bank customers' confidence towards electronic payment systems.